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At John Hopkins Healthcare, a relatively simple and low-cost Customer Service Week activity helped focus attention on service goals and brought the team closer together. The only materials needed are 5" x 7" cards with each rep’s name and a border of stars, plus a hole-punch. Here’s how it worked: Without any prior explanation, supervisors…Full content with purchase
The highlight of the weeklong celebration at Cambrex Corporation was a special activity, which turned frontline reps into customers and gave them an opportunity to benchmark their service against other organizations. Supervisor Tom Shifflett describes the benchmarking program as an eye-opening experience for the customer service team. Here’s how it worked: Reps were divided into…Full content with purchase
To celebrate Customer Service Week, Systems Services of America created an event filled with movie trivia and an Academy Awards-style party where every rep was a star. Weeks before the celebration, service manager Dianna Bailey-Thompson asked each rep on her team to write something special about every other person in the department. All of the…Full content with purchase
Materials:Rhyme Time sheets for each team member.A Customer Service Week Pen to use.Notes:For a puzzling time, try a rhyme.In this rhyming challenge, puzzlers must solve each clue with a word that rhymes with the last word of the clue.The last question on the puzzle sheet asks participants to create their own challenge. Gather these and share them with…Continue reading
This easy to execute scavenger hunt at Stryker helped coworkers get to know each other while searching for common and unusual items.
To encourage cooperation with other departments, managers from throughout the company were invited to team with customer service reps in this exciting hunt.
Each team received a list of items that they had to collect. This included things such as a key chain with the company logo and a copy of the company’s annual report along with some more difficult to find items including a hula hoop, an etch a sketch and a toilet tissue roll, which had to be decorated to look like a person.
There was also a bonus item. The company’s former CEO just happens to work in the same building (albeit for another company). The bonus item was a signed copy of one of his new business cards.
A final added twist was the decorating contest. Each team received a sturdy box to hold their treasure. To qualify for an added gift, teams decorated their boxes.
One box recreated a treasure chest and another was decorated as a pirate ship complete with a mast and a toilet-tissue person on watch.
Rather than simply preparing a list of items to gather, focus on objectives for your group such as, learning more about teammates, learning more about other departments, or learning more about your products and services.
A Scavenger Hunt is a fun way to get everyone on the service team away from their desks and working together.
If you have items on the list that are large or bulky, consider asking teams to take a selfie with the item.
The first individual or team to collect all of the items in the least amount of time wins the challenge.
List of scavenger items
A prize for the winner
CSW Scratch Off Cards for all participants
Compile a list of 10 to 15 items to be collected. If your staff will be visiting other departments, be sure to discuss this well in advance and to provide firm dates and times so that other departments and individuals are ready to meet with visitors.
Also, consider staggering start times or mixing up the order of the items so that teams aren’t arriving at one location at the same time.
Below are five sample questions, which were used in a “getting to know you” scavenger hunt.
Item #1: This model rep has not missed a day of work in the past three years. On her desk is a photograph of her pet Sandy. Bring back a selfie with Sandy.
Item #2: He has led our organization through ups and downs and ups. He is known for saying that, “Our service is what makes us strong.” Visit the corner office and bring back one business card. Plus you’ll get a chance to shake hands and hear a little bit more about what makes us strong.
Item #3: When you need to check the status of a late payment you call this team. If you stop by you’ll see that someone has a bowl of candy on their desk. Bring back one piece of candy.
Item #4: Coming in early or working late? You’re never alone, George or Greg is always at the front desk. And they’re always ready with the latest sports scores. Bring back a page from the sports section.
Item #5: I scream, you scream, we all scream for ice cream. While we may scream, one person has been filling the ice cream freezer in the cafeteria all summer. Bring back a wooden ice cream spoon with her name on it.
Return to Customer Service Week Activities
In this scavenger hunt, remote staff will compete to collect all of the items, snap a photo, and share with the entire team. This fun activity is so quick and easy you can host a new scavenger hunt each day of Customer Service Week.
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Compile a list of five items to be collected, or use one or more of the “sample lists” below. The missions should include items commonly found in the home along with one or two tricky items.
Distribute the lists via email and ask reps to share photos showing all of the items that they collect.
Photos should be displayed online for all to see. The real fun comes when people realize what they have in common, “We have the same shirt” and what’s different, “Where did you find that rotary phone?”
Everyone who completes a daily hunt is a winner.
| Hunt 1 Elephant Hawaiian style shirt Seashell Spice that starts with the letter M Wedding photo | Hunt 6 Something in Customer Service Week blue The softest thing you own Something smaller than a penny Something with two ears Flowers or flour |
| Hunt 2 Cast iron skillet Feather Mercury thermometer Ribbon Rotary phone | Hunt 7 Something in Customer Service Week red The last book you read Something round Something with four feet Knight or night |
| Hunt 3 House plant Record or video tape Salt shaker Slippers Train | Hunt 8 Something found on The Extra Mile Something sharp Something that makes you smile Something with a tail Mail or male |
| Hunt 4 Polka dots Postage stamp Red food Shell Six pins | Hunt 9 Something a little bit country Something fuzzy The sweetest thing you have Something with stripes Pear or a pair |
| Hunt 5 Ball Funny socks Happy Birthday Pantry item with a 2020 expiration date (or older!) Rock | Hunt 10 Something a little bit rock and roll Something hot Something older than you are Something plaid Son or sun |
Sitting in certain positions can be relaxing for body and mind while other positions can add to stress. This exercise demonstrates the right way to sit to relieve stress.
A relaxing Drip Stress Ball for each participant
Ask participants to arrange their chairs so that they are all facing you. Ask a volunteer to come forward with their chair. Explain that you will be demonstrating a seated relaxation posture that can alleviate some of the tension that comes from sitting for long periods of time.
First, ask the volunteer the sit in an awkward or unnatural position. Now ask all participants to get into the same position. Hold that position for one minute.
Next, demonstrate the correct posture. Ask all participants to get into the same position. Hold that position for one minute.
To find the correct posture, follow these steps:
First, bring your heels together on the floor in front of you, then let you feet and legs find their natural position. Your knees will separate slightly, the space between your thighs will widen and your toes will naturally move to the left and right.
Now, face your palms toward the ceiling, let your fingers curl up naturally, and gently drop your hands to your lap.
Let your shoulders relax.
Let your jaw go slack, so that your mouth is open a bit.
Close your eyes.
After a minute, have people slowly open their eyes and ask them how they feel. Lead a discussion about how the relaxation posture might be used during the day.
Return to Customer Service Week Activities
To celebrate Customer Service Week, the team at Systems Services of America took a page from the classic television series Mission Impossible.
While the theme music played on reps’ computers, each person selected an unmarked envelope with their mission … should they choose to accept it.
Dressed in trench coats and dark glasses the team made their way through the building gathering important information. The goal was to learn about the many steps taken to ensure worker safety in the company’s warehouse. The idea would work equally well to inform and educate staff about other departments.
After all of the safety information was gathered, the staff met at a non-alcoholic cocktail party to celebrate the week and share their new-found information.
The team at The Results Company wanted to give back to their community during Customer Service Week. So each of seven locations selected a teambuilding charitable activity. Below are all seven activities. There just may be an idea to inspire your team.
