Customer Service Week Resources

Activities • Bulletins • Celebration Stories and Ideas • Printables • Puzzles • 

City Scramble (Remote Ready)


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Materials: City Scramble sheets for each team member.A Customer Service Week Two-in-One Pen to use. Notes: This challenging puzzle calls on a basic knowledge of geography and the ability to see patterns where many would not. The last question on the puzzle sheet asks participants to create their own challenge. Gather these and share them with your…Full content with purchase

 

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Keep Your Distance


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Materials: Keep Your Distance sheets for each team member.A Customer Service Week Two-in-One Pen to use. Notes: This timely visual puzzle asks reps to help customers maintain a safe distance from each other. Reward everyone who completes the puzzle with a small prize and enter them in a grand prize drawing. Puzzles/Solutions: Keep Your Distance sheets. Keep Your…Full content with purchase

 

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Teammates Logic (Remote ready)


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Materials Teammates Logic sheets A Customer Service Week Two-in-One Pen to use. Notes: This is a classic logic puzzle set in a customer service environment. The goal is to use the clues and basic logic skills to solve the puzzle and resolve each customer’s issue or concern.Ask reps to return their completed puzzles. Reward everyone who completes…Full content with purchase

 

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Angry Customers Logic (Remote ready)


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Materials: Angry Customer Logic sheets for each team member.A Customer Service Week Two-in-One Pen to use. Notes: This is a classic logic puzzle set in a customer service environment. The goal is to use the clues and basic logic skills to solve the puzzle and resolve each customer’s issue or concern. Reward everyone who completes the puzzle with…Full content with purchase

 

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Name Game (Remote ready)


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Materials:Name Game sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this puzzle, reps are asked to discover customers' names based only on their initials. Fortunately, all of the customers are famous people and there are no wrong answers. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Name Game sheets.There…Full content with purchase

 

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Upside Down Calculator (Remote ready)


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Materials:Upside Down Calculator sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Reps on your team are probably using their calculators all day. With this puzzle, they'll find a challenging new use for this tried and true business tool. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Upside Down Calculator sheets.There…Full content with purchase

 

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How I Give Great Service


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Description This activity reinforces the idea that there are many ways to give great, personal service. Each participant uses the letters of their name to suggest service-oriented actions. This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games. Materials Note Pads and Pens for each participant.Flip-chart or white board and…Full content with purchase

 

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Split Personality


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Description This witty activity was developed by a customer service manager. Her goal was to help team members get to know each other while working from home. This activity requires Zoom or another collaboration platform. Materials None Directions Select a date for the activity. Ask reps to dress with special care on that day. They…Full content with purchase

 

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