Customer Service Week Resources

Activities • Bulletins • Celebration Stories and Ideas • Printables • Puzzles • 

How I Give Great Service

Description:This activity reinforces the idea that there are many ways to give great, personal service. Each participant uses the letters of their name to suggest service-oriented actions. This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games.Materials:Note Pads and Pens for each participant.Flip-chart or white board and markers for the…Full content with purchase

 

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Split Personality

Description:This witty activity was developed by a customer service manager. Her goal was to help team members get to know each other while working from home. This activity requires Zoom or another collaboration platform.Materials:NoneDirections:Select a date for the activity. Ask reps to dress with special care on that day. They should dress in appropriate office…Full content with purchase

 

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Count Off

Description:This activity was adapted from the classic activity book, The Big Book of Virtual Teambuilding Games.In this activity, participants focus on communication skills and try to avoid talking over each other. The game can be played with local teams, remote teams, or hybrid teams via phone or collaboration platform.As the group struggles to stop talking…Full content with purchase

 

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Household Scavenger Hunt

Description:In this scavenger hunt, remote staff will compete to collect all of the items, snap a photo, and share with the entire team. This fun activity is so quick and easy you can host a new scavenger hunt each day of Customer Service Week.Materials:NoneDirections:This activity can be used over the course of one to five…Full content with purchase

 

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Find-a-Word

Materials:Find-a-Word sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this year's Find-a-Word puzzle you must find the word, "service" written in 16 different languages.Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card. Puzzle:Find-a-Word sheets. Find-a-Word solution.Full content with purchase

 

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