Cupcake Topper
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Customer Service Week Resources
Activities • Bulletins • Celebration Stories and Ideas • Organizer's Guide • Printables • Puzzles •
Certificate of Participation — Department (Type your text to print or share.)
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Candy Bar Wrapper
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Count Off
Description:This activity was adapted from the classic activity book, The Big Book of Virtual Teambuilding Games.In this activity, participants focus on communication skills and try to avoid talking over each other. The game can be played with local teams, remote teams, or hybrid teams via phone or collaboration platform.As the group struggles to stop talking…Full content with purchase
Household Scavenger Hunt
Description:In this scavenger hunt, remote staff will compete to collect all of the items, snap a photo, and share with the entire team. This fun activity is so quick and easy you can host a new scavenger hunt each day of Customer Service Week.Materials:NoneDirections:This activity can be used over the course of one to five…Full content with purchase
Find-a-Word
Materials:Find-a-Word sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this year's Find-a-Word puzzle you must find the 10 essential traits of a Dream Team.These traits are also included in the Sign Pack, Customer Service Week Pledge, and the Dream Team activity. Ask reps to sign and return their completed puzzles. Reward everyone who completes…Full content with purchase
Quarrelsome Coworkers
Materials:Quarrelsome Coworkers sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:The impact of friction in the workplace can be devastating to the reps involved, to coworkers, and to customers. Left unresolved, tensions can lead to lost productivity, staff disengagement, and a culture of negativity.The Quarrelsome Coworkers puzzle shows the wrong way to handle this type…Full content with purchase
Hidden Number (Remote ready.)
Materials:Hidden Number sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Sometimes customers share so much information that it's hard to get to the root of their problem or concern. Hidden within each of the six phrases in this puzzle is one piece of essential information. The challenge is to see past the obvious to uncover…Full content with purchase
Amazing Race
Team building games of all types abound during Customer Service Week. One exciting example comes from the Information Services Department at the Cobb County Government in Marietta, GA. The highlight of the celebration was a version of the television show Amazing Race. The show features 11 teams racing around the world to win one million…Full content with purchase
Getting To Know You
Description: This popular Customer Service Week activity provides an opportunity for team members to learn a little bit more about each other. When they do, stories are shared, bonds are formed, and cooperation and teamwork soar.This is a good at-your-desk activity, when played via email, or a collaboration platform. Materials:Getting To Know You QuestionnairePrizes for…Full content with purchase
Listening Skills
Description: This simple exercise will focus attention on the importance of active listening by illustrating how information can become lost or distorted. Materials:Copies of the “story” for all observersDirections:Have the group arrange their chairs classroom style or around a table.Assign five or six people to be the participants. The remainder will be observers. Ask all…Full content with purchase
Family Affair (Remote ready.)
Materials:Family Affair sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:To solve this tricky logic puzzle, reps must keep in mind all of the different relationships that people have with others in a family.Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Click here to print Family Affair sheets.Click here for the solution. Return…Full content with purchase