Description Each day your staff interacts with customers, coworkers, and supervisors. Each of these interactions is a potential source of stress. This easy to teach activity will give reps a useful stress reduction tool that they can use at any time. This activity was adapted from The Big Book of Stress Relief Games. Materials None…Full content with purchase
Description This is a fun way to refresh skills during Customer Service Week. It can be used at any time to add a little spontaneous fun and training to the day. Consider introducing it during an ice cream sundae break, pot luck lunch, or any other time that people are gathering. This fun activity demonstrates…Continue reading
This fun activity demonstrates the importance of clear communication and some of the pitfalls when instructions are ambiguous. This activity was adapted from The Customer Service Activity Book.
A jacket or sweater which buttons up the front
Ask the group to form a circle around you. You should be wearing the jacket.
Ask for a volunteer or select someone to participate in the activity with you.
Explain that it is not only important for service professionals to listen carefully to understand customers’ needs and wants, but that reps must also speak clearly and concisely so that customers understand them.
Next, explain the activity. Focus on the volunteer and say, “All I want you to do, standing right where you are, is to give me verbal directions and tell me how to put on my jacket. As you say this, take off your jacket, and as you are doing this, pull one of the sleeves inside out. Then, take off the jacket, ball it up and drop it on the floor. What follows is often very funny.
Now, listen very carefully to the volunteer’s instructions and do exactly what they say. Have fun with it. If the volunteer says, pick up your jacket, pick it up as a ball. If they say turn the sleeve inside out. Turn the correct sleeve the wrong way. If they say button the jacket, misalign the buttons and holes, and so on.
This activity demonstrates the importance of precise communication. How can we apply this to our daily work?
Do we provide specific directions, either written or spoken that seem to confuse customers?
This is an engaging and visual version of the popular Customer Service Week Getting to Know You activity.
Prizes for the winners.
Prepare a list of fun “yes” or “no” style questions for your team. You will need at least 10 questions.
To begin the activity, ask everyone in your virtual meeting to hold up one hand with all five fingers extended. Next, the leader will ask each of the questions. If a participant can answer “yes” to the question, they put down one finger. The participant to put down all five fingers first is the winner.
Here are some sample questions to get you started:
Have you adopted a pet this year?
Do you know all of the words to “All I want for Christmas is You”
Have you run a marathon?
Do you have an old-school record player?
Have you visited more than three foreign countries?
Do you have more than one tattoo?
Have you made bread from scratch?
Can you say “thank you” in three languages?
Have you ever gotten a customer’s name horribly wrong?
Did you visit a national park this year?
Make time at the end of the activity to dig into some of the responses. For example, “Everyone who adopted a pet. Tell us about who you welcomed into your home.”
A Meme contest lets individuals share their sense of humor and everyone share a good natured laugh.
See links listed below.
This activity is based on the Make Your Own Meme Contest at Blue Cross Blue Shield of Vermont. With a few simple steps, it will work in virtually any office.
Choose six to eight photos that will spark ideas for your team. We recommend selecting photos from Creative Commons licensed material. These images are in the public domain. This means that you can share, use, and remix these images. Learn more and select images at https://search.creativecommons.org
Ask participants to create one or more Memes using the photos provided. For inspiration, provide some recent popular Memes or the samples from Blue Cross Blue Shield of Vermont.
To produce high quality memes, participants should use one of the following meme creators. These sites allow participants to upload the photo of their choice and to add their text to the image. Next they can email Memes to the activity organizer. Two popular sites for creating Memes are:
Everyone knows and loves Mad Libs. Now you can play our customer service focused Mad Tips. They’re just as much fun but with a service twist. Use Mad Tips to start a training session, during an informal get together or anytime your group is ready for a good-humored laugh.
This activity works best with teams of six to eight participants. Have each team arrange their chairs in a circle or around a conference table. Give one person the Mad Tips sheet and a pencil. This person is the team leader. Choosing an outgoing person for this role will add to the fun.
Next, the team leader will go around the circle and ask each person to fill in one of the blanks. The leader must not give any clues.
When the Mad Tip sheet has been completed the team leader will read the resulting service story aloud.
Dispersed teams can easily complete this activity using a video conferencing tool such as Zoom, Webex, or Google Hangouts.
Sudoku are fun puzzles in which players insert the numbers one to nine into a grid consisting of nine squares subdivided into a further nine smaller squares in such a way that every number appears once in each horizontal line, vertical line, and square.
Reward everyone who completes a puzzle with a Customer Service Week Scratch Off Card.