Activities • Bulletins • Celebration Stories and Ideas • Printables • Puzzles •
Materials: City Scramble sheets for each team member.A Customer Service Week Two-in-One Pen to use. Notes: This challenging puzzle calls on a basic knowledge of geography and the ability to see patterns where many would not. The last question on the puzzle sheet asks participants to create their own challenge. Gather these and share them with your…Full content with purchase
Materials: Keep Your Distance sheets for each team member.A Customer Service Week Two-in-One Pen to use. Notes: This timely visual puzzle asks reps to help customers maintain a safe distance from each other. Reward everyone who completes the puzzle with a small prize and enter them in a grand prize drawing. Puzzles/Solutions: Keep Your Distance sheets. Keep Your…Full content with purchase
Materials Teammates Logic sheets A Customer Service Week Two-in-One Pen to use. Notes: This is a classic logic puzzle set in a customer service environment. The goal is to use the clues and basic logic skills to solve the puzzle and resolve each customer’s issue or concern.Ask reps to return their completed puzzles. Reward everyone who completes…Full content with purchase
Materials: Angry Customer Logic sheets for each team member.A Customer Service Week Two-in-One Pen to use. Notes: This is a classic logic puzzle set in a customer service environment. The goal is to use the clues and basic logic skills to solve the puzzle and resolve each customer’s issue or concern. Reward everyone who completes the puzzle with…Full content with purchase
Description A Meme contest lets individuals share their sense of humor and everyone share a good natured laugh. Materials See links listed below. Directions This activity is based on the Make Your Own Meme Contest at Blue Cross Blue Shield of Vermont. With a few simple steps, it will work in virtually any office. Choose…Full content with purchase
Materials:Name Game sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this puzzle, reps are asked to discover customers' names based only on their initials. Fortunately, all of the customers are famous people and there are no wrong answers. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Name Game sheets.There…Full content with purchase
Materials:Upside Down Calculator sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Reps on your team are probably using their calculators all day. With this puzzle, they'll find a challenging new use for this tried and true business tool. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Upside Down Calculator sheets.There…Full content with purchase
Description This activity reinforces the idea that there are many ways to give great, personal service. Each participant uses the letters of their name to suggest service-oriented actions. This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games. Materials Note Pads and Pens for each participant.Flip-chart or white board and…Full content with purchase
Description Frontline reps will share service stories and develop a list of what to do and what not to do when working with customers. Materials Paper and pen, or white board and marker, for the leader. Directions First, draw a line down the center of the paper. Label one side, "What to Do," and the…Full content with purchase
Description This witty activity was developed by a customer service manager. Her goal was to help team members get to know each other while working from home. This activity requires Zoom or another collaboration platform. Materials None Directions Select a date for the activity. Ask reps to dress with special care on that day. They…Full content with purchase
