Activities • Bulletins • Celebration Stories and Ideas • Printables • Puzzles •
Description:This activity reinforces the idea that there are many ways to give great, personal service. Each participant uses the letters of their name to suggest service-oriented actions. This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games.Materials:Note Pads and Pens for each participant.Flip-chart or white board and markers for the…Full content with purchase
Description:Frontline reps will share service stories and develop a list of what to do and what not to do when working with customers.Materials:Paper and pen, or white board and marker, for the leader.Directions:First, draw a line down the center of the paper. Label one side, "What to Do," and the other side, "What NOT to…Full content with purchase
Description:This witty activity was developed by a customer service manager. Her goal was to help team members get to know each other while working from home. This activity requires Zoom or another collaboration platform.Materials:NoneDirections:Select a date for the activity. Ask reps to dress with special care on that day. They should dress in appropriate office…Full content with purchase
Description:In this scavenger hunt, remote staff will compete to collect all of the items, snap a photo, and share with the entire team. This fun activity is so quick and easy you can host a new scavenger hunt each day of Customer Service Week.Materials:NoneDirections:This activity can be used over the course of one to five…Full content with purchase
Materials:Find-a-Word sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this year's Find-a-Word puzzle you must find the word, "service" written in 16 different languages.Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card. Puzzle:Find-a-Word sheets. Find-a-Word solution.Full content with purchase