Activities • Bulletins • Celebration Stories and Ideas • Downloads • Gift • Puzzles •
At John Hopkins Healthcare, a relatively simple and low-cost Customer Service Week activity helped focus attention on service goals and brought the team closer together. The only materials needed are 5" x 7" cards with each rep’s name and a border of stars, plus a hole-punch. Here’s how it worked: Without any prior explanation, supervisors…Full content with purchase
The highlight of the weeklong celebration at Cambrex Corporation was a special activity, which turned frontline reps into customers and gave them an opportunity to benchmark their service against other organizations. Supervisor Tom Shifflett describes the benchmarking program as an eye-opening experience for the customer service team. Here’s how it worked: Reps were divided into…Full content with purchase
To celebrate Customer Service Week, Systems Services of America created an event filled with movie trivia and an Academy Awards-style party where every rep was a star. Weeks before the celebration, service manager Dianna Bailey-Thompson asked each rep on her team to write something special about every other person in the department. All of the…Full content with purchase
Materials:Rhyme Time sheets for each team member.A Customer Service Week Pen to use.Notes:For a puzzling time, try a rhyme.In this rhyming challenge, puzzlers must solve each clue with a word that rhymes with the last word of the clue.The last question on the puzzle sheet asks participants to create their own challenge. Gather these and share them with…Full content with purchase
This easy to execute scavenger hunt at Stryker helped coworkers get to know each other while searching for common and unusual items. To encourage cooperation with other departments, managers from throughout the company were invited to team with customer service reps in this exciting hunt. Each team received a list of items that they had…Full content with purchase
To celebrate Customer Service Week, the team at Systems Services of America took a page from the classic television series Mission Impossible. While the theme music played on reps’ computers, each person selected an unmarked envelope with their mission ... should they choose to accept it. Dressed in trench coats and dark glasses the team…Full content with purchase
The team at The Results Company wanted to give back to their community during Customer Service Week. So each of seven locations selected a teambuilding charitable activity. Below are all seven activities. There just may be an idea to inspire your team. Results Stuart held a Pumpkin decorating contest with all pumpkins being donated to…Full content with purchase
At the Virginia Department of Transportation, training is both educational and fun during Customer Service Week. Each year, the Customer Service Week committee hosts a Video Day in which decorations, costumes, and snacks all reflect the theme of the training video. One popular video was “The Royal Treatment,” which focuses on treating customers like royalty.…Full content with purchase
