Customer Service Week Resources

Activities • Bulletins • Celebration Stories and Ideas • Printables • Puzzles • 

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Count Off


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Description This activity was adapted from the classic activity book, The Big Book of Virtual Teambuilding Games. In this activity, participants focus on communication skills and try to avoid talking over each other. The game can be played with local teams, remote teams, or hybrid teams via phone or collaboration platform. As the group struggles…Full content with purchase

 

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Household Scavenger Hunt


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Description In this scavenger hunt, remote staff will compete to collect all of the items, snap a photo, and share with the entire team. This fun activity is so quick and easy you can host a new scavenger hunt each day of Customer Service Week. Materials None Directions This activity can be used over the…Full content with purchase

 

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Find-a-Word


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Materials:Find-a-Word sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this year's Find-a-Word puzzle you must find the word, "service" written in 16 different languages.Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card. Puzzle:Find-a-Word sheets.Find-a-Word solution. Return to Puzzles and GamesFull content with purchase

 

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Quarrelsome Coworkers


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Materials:Quarrelsome Coworkers sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:The impact of friction in the workplace can be devastating to the reps involved, to coworkers, and to customers. Left unresolved, tensions can lead to lost productivity, staff disengagement, and a culture of negativity.The Quarrelsome Coworkers puzzle shows the wrong way to handle this type…Full content with purchase

 

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Hidden Number (Remote ready)


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Materials:Hidden Number sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Sometimes customers share so much information that it's hard to get to the root of their problem or concern. Hidden within each of the six phrases in this puzzle is one piece of essential information. The challenge is to see past the obvious to uncover…Full content with purchase

 

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Listening Skills


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Description This simple exercise will focus attention on the importance of active listening by illustrating how information can become lost or distorted. Materials Copies of the “story” for all observers Directions Have the group arrange their chairs classroom style or around a table. Assign five or six people to be the participants. The remainder will…Full content with purchase

 

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Family Affair (Remote ready)


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Materials:Family Affair sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:To solve this tricky logic puzzle, reps must keep in mind all of the different relationships that people have with others in a family.Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Family Affair sheets.Family Affair solution. Return to Puzzles and GamesFull content with purchase

 

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What Did You Say? 2 Puzzles (Remote ready)


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Materials:What Did You Say? sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Working with customers across town or across the globe, reps will encounter a range of accents and dialects. Listening carefully to ensure accurate understanding is essential. In this puzzle some fun homophones highlight the need for excellent listening skills.The last question on the…Full content with purchase

 

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