Activities • Bulletins • Celebration Stories and Ideas • Gift • Printables • Puzzles •
Description This is a fun way to refresh skills during Customer Service Week. It can be used at any time to add a little spontaneous fun and training to the day. Consider introducing it during an ice cream sundae break, pot luck lunch, or any other time that people are gathering. Materials Small paper bag…Full content with purchase
Description This fun activity demonstrates the importance of clear communication and some of the pitfalls when instructions are ambiguous. This activity was adapted from The Customer Service Activity Book. Materials A jacket or sweater which buttons up the front Directions Ask the group to form a circle around you. You should be wearing the jacket.…Full content with purchase
Description This is an engaging and visual version of the popular Customer Service Week Getting to Know You activity. Materials Prizes for the winners. Directions Prepare a list of fun "yes" or "no" style questions for your team. You will need at least 10 questions. To begin the activity, ask everyone in your virtual meeting…Full content with purchase
Description A Meme contest lets individuals share their sense of humor and everyone share a good natured laugh. Materials See links listed below. Directions This activity is based on the Make Your Own Meme Contest at Blue Cross Blue Shield of Vermont. With a few simple steps, it will be a success in virtually any…Continue reading
Everyone knows and loves Mad Libs. Now you can play our customer service focused Mad Tips. They’re just as much fun but with a service twist. Use Mad Tips to start a training session, during an informal get together or anytime your group is ready for a good-humored laugh.
Mad Tip Sheet – New Team Member
Mad Tip Sheet – Customer Experience
A small gift for each participant to take away
This activity works best with teams of six to eight participants. Have each team arrange their chairs in a circle or around a conference table. Give one person the Mad Tips sheet and a pencil. This person is the team leader. Choosing an outgoing person for this role will add to the fun.
Next, the team leader will go around the circle and ask each person to fill in one of the blanks. The leader must not give any clues.
When the Mad Tip sheet has been completed the team leader will read the resulting service story aloud.
Dispersed teams can easily complete this activity using a video conferencing tool such as Zoom, Webex, or Google Hangouts.
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| Materials: | Upside Down Calculator sheets for each team member. A Customer Service Week Two-in-One Pen to use. |
| Notes: | Reps on your team are probably using their calculators all day. With this puzzle, they’ll find a challenging new use for this tried and true business tool. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card. |
| Puzzles/ Solutions: | Upside Down Calculator sheets. There are multiple solutions to this challenge. |
This activity reinforces the idea that there are many ways to give great, personal service. Each participant uses the letters of their name to suggest service-oriented actions. This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games.
Note Pads and Pens for each participant.
Flip-chart or white board and markers for the leader.
Ask each participant to write their first name vertically down the center of a sheet of paper. Demonstrate by writing the following on the flip-chart or white board:
Next, ask participants to use each letter of their name to come up with an action that they can take to offer great customer service. For example: 
Finally, ask each participant to read their list out loud for the group.
Where there any common solutions or themes in the answers? (For example, did several participants focus on listening or empathy?)
Were there any especially creative, or even funny, solutions?
Were there several solutions for a single letter such as M? Ask reps to read their solution to just a single letter and discuss the many, many ways that customers and reps think about great service.
Frontline reps will share service stories and develop a list of what to do and what not to do when working with customers.
Paper and pen, or white board and marker, for the leader.
First, draw a line down the center of the paper. Label one side, “What to Do,” and the other side, “What NOT to Do.”
Ask participants to think of the best experience they have ever had with a customer service rep. Invite three or four people to share their experiences. As they are telling their stories, add key words and phrases in the column headed, “What to Do.” For example, listened, asked great questions, really cared, etc.
Now, ask participants to think of the worst experience they have ever had with a customer service rep. Again, invite three or four people to share their experiences. Add key words and phrases in the column headed, “What NOT to Do.” For example, interrupted, ignored, argued, etc.
This activity works well when the leader shares handwriting on screen via Zoom or another collaboration platform. Discussion will be ongoing while the leader takes notes which are viewed by all participants.
After the activity is completed ask everyone to take a quiet moment later in the day to think about their own work and to ensure that it reflects the team’s dos and don’ts.
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This witty activity was developed by a customer service manager. Her goal was to help team members get to know each other while working from home.
This activity requires Zoom or another collaboration platform.
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Select a date for the activity. Ask reps to dress with special care on that day. They should dress in appropriate office attire on the top and for a hobby or favorite activity on the bottom.
Next, call on each person individually to stand up and describe what they are wearing.
Reps will learn about each other’s interests and perhaps find some common ground.
Were you surprised by any of the split personalities in our group?
Has this sparked interest in trying a new activity yourself?
This activity suggests that we don’t have to be all business all of the time. How do you find balance between work and hobbies?
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