Customer Service Week Resources

Activities • Bulletins • Celebration Stories and Ideas • Organizer's Guide • Printables • Puzzles • 

What Did You Say? (Remote ready.)

Materials:What Did You Say? sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Working with customers across town or across the globe, reps will encounter a range of accents and dialects. Listening carefully to ensure accurate understanding is essential. In this puzzle some fun homophones highlight the need for excellent listening skills.The last question on the…Full content with purchase

 

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Beginning and End (Remote ready.)

Materials:Beginning and End sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Consistency is the secret to this devious word puzzle. You see, each two-word pair describes a new word, but the new word begins and ends with the first and last letters of the pair. Pretty tricky.The last question on the puzzle sheet asks participants…Full content with purchase

 

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Rhyme Time (Remote ready.)

Materials:Rhyme Time sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:For a puzzling time, try a rhyme.In this rhyming challenge, puzzlers must solve each clue with a word that rhymes with the last word of the clue.The last question on the puzzle sheet asks participants to create their own challenge. Gather these and share them…Full content with purchase

 

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Mixed-Up Meaning (Remote ready.)

Materials:Mixed-Up Meaning sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:At first this puzzle seems simple, but it’s really quite challenging. And it illustrates the importance of attention to detail. After all, CAT AIDE is just one letter away from being CAST ASIDE.The last question on the puzzle sheet asks participants to create their own…Full content with purchase

 

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Creative Connections (Remote ready.)

Materials:Creative Connections sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Creative thinking and problem solving often involves making connections between seemingly unrelated pieces of information. That’s just what reps must do to solve the Creative Connections puzzles.Reward everyone who completes a puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Click here to print Creative Connections 1…Full content with purchase

 

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Have a Seat

Materials:Have a Seat sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:When requests are vague or unclear, reps may struggle to find the best solutions for their customers. In this challenging logic puzzle, reps are asked to figure out how to arrange 10 chairs according to the customer’s instructions.Reward everyone who completes the puzzle with…Full content with purchase

 

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Puzzling Pairs (Remote ready.)

Materials:Puzzling Pairs sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Listening is one of the most important skills for service professionals. In this fun word puzzle, changing a single letter in a word gives it a whole new meaning. This illustrates the point that you must listen carefully to every word, every letter, and…Full content with purchase

 

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Rewarding Results (Remote ready.)

Materials:Rewarding Results sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this two-part logic puzzle, reps are asked to sort through lots of information to determine which team member has the best customer satisfaction rating, and what happened to the mixed up umbrellas.Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Click…Full content with purchase

 

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Something From Nothing

Materials:Something from Nothing sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this logic puzzle, reps must come up with a creative solution to help a desperate customer.Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Click here to print Something from Nothing sheets.Click here for the solution. Return to Puzzles and GamesFull content with purchase

 

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Hink-Pinks (Remote ready.)

Materials:Hink-Pinks sheets for each team member. A Customer Service Week Two-in-One Pen to use. Notes:Hink-Pinks are fun puzzles that put the focus on decoding the meaning of a customer’s words.The last question on each puzzle sheet asks participants to create their own Hink Pinks. Gather these and share them with your team.Reward everyone who completes a puzzle…Full content with purchase

 

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Building Rapport

Description: This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games.In this activity, participants practice picking up clues that can help them build rapport with customers.Building rapport, or creating a bond of trust, will help ensure productive relationships with customers. Rapport can be built by showing genuine interest…Full content with purchase

 

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Comprehension

Description:One of the great enemies of good listening is a common tendency to assume that we know what the customer is going to say. When this happens, reps go on auto pilot and attempt to serve the customer without really understanding the issue. This simple exercise makes a very clear point about the need to…Full content with purchase

 

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