Customer Service Week Resources

Activities • Bulletins • Celebration Stories and Ideas • Printables • Puzzles • 

Quarrelsome Coworkers

Materials:Quarrelsome Coworkers sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:The impact of friction in the workplace can be devastating to the reps involved, to coworkers, and to customers. Left unresolved, tensions can lead to lost productivity, staff disengagement, and a culture of negativity.The Quarrelsome Coworkers puzzle shows the wrong way to handle this type…Full content with purchase

 

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Hidden Number (Remote ready)

Materials:Hidden Number sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Sometimes customers share so much information that it's hard to get to the root of their problem or concern. Hidden within each of the six phrases in this puzzle is one piece of essential information. The challenge is to see past the obvious to uncover…Full content with purchase

 

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Listening Skills

Description: This simple exercise will focus attention on the importance of active listening by illustrating how information can become lost or distorted. Materials:Copies of the “story” for all observersDirections:Have the group arrange their chairs classroom style or around a table.Assign five or six people to be the participants. The remainder will be observers. Ask all…Full content with purchase

 

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Family Affair (Remote ready)

Materials:Family Affair sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:To solve this tricky logic puzzle, reps must keep in mind all of the different relationships that people have with others in a family.Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Family Affair sheets.Family Affair solution. Return to Puzzles and GamesFull content with purchase

 

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What Did You Say? 2 Puzzles (Remote ready)

Materials:What Did You Say? sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Working with customers across town or across the globe, reps will encounter a range of accents and dialects. Listening carefully to ensure accurate understanding is essential. In this puzzle some fun homophones highlight the need for excellent listening skills.The last question on the…Full content with purchase

 

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Beginning and End (Remote ready)

Materials:Beginning and End sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Consistency is the secret to this devious word puzzle. You see, each two-word pair describes a new word, but the new word begins and ends with the first and last letters of the pair. Pretty tricky.The last question on the puzzle sheet asks participants…Full content with purchase

 

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Rhyme Time (Remote ready)

Materials:Rhyme Time sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:For a puzzling time, try a rhyme.In this rhyming challenge, puzzlers must solve each clue with a word that rhymes with the last word of the clue.The last question on the puzzle sheet asks participants to create their own challenge. Gather these and share them…Full content with purchase

 

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Mixed-Up Meaning (Remote ready)

Materials:Mixed-Up Meaning sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:At first this puzzle seems simple, but it’s really quite challenging. And it illustrates the importance of attention to detail. After all, CAT AIDE is just one letter away from being CAST ASIDE.The last question on the puzzle sheet asks participants to create their own…Full content with purchase

 

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Creative Connections, 3 Puzzles (Remote ready)

Materials:Creative Connections sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Creative thinking and problem solving often involves making connections between seemingly unrelated pieces of information. That’s just what reps must do to solve the Creative Connections puzzles.Reward everyone who completes a puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Creative Connections 1 sheets.Creative Connections 2…Full content with purchase

 

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Have a Seat

Materials:Have a Seat sheets for each team member. A Customer Service Week Two-in-One Pen to use.Notes:When requests are vague or unclear, reps may struggle to find the best solutions for their customers. In this challenging logic puzzle, reps are asked to figure out how to arrange 10 chairs according to the customer’s instructions.Reward everyone who completes the puzzle…Full content with purchase

 

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