Customer Service Week Resources

Activities • Celebration Stories and Ideas • Gift • Printables • Puzzles • 

Upside Down Calculator (Remote ready)

  By Puzzles

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Materials:Upside Down Calculator sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Reps on your team are probably using their calculators all day. With this puzzle, they'll find a challenging new use for this tried and true business tool. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Upside Down Calculator sheets.There…Full content with purchase

 

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How I Give Great Service

  By Activities, Skill-building

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Description This activity reinforces the idea that there are many ways to give great, personal service. Each participant uses the letters of their name to suggest service-oriented actions. This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games. Materials Note Pads and Pens for each participant.Flip-chart or white board and…Full content with purchase

 

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Split Personality

  By Activities, For Remote Staff

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Description This witty activity was developed by a customer service manager. Her goal was to help team members get to know each other while working from home. This activity requires Zoom or another collaboration platform. Materials None Directions Select a date for the activity. Ask reps to dress with special care on that day. They…Full content with purchase

 

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Count Off

  By Activities, For Remote Staff

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Description This activity was adapted from the classic activity book, The Big Book of Virtual Teambuilding Games. In this activity, participants focus on communication skills and try to avoid talking over each other. The game can be played with local teams, remote teams, or hybrid teams via phone or collaboration platform. As the group struggles…Full content with purchase

 

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Household Scavenger Hunt

  By Activities, For Remote Staff

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Description In this scavenger hunt, remote staff will compete to collect all of the items, snap a photo, and share with the entire team. This fun activity is so quick and easy you can host a new scavenger hunt each day of Customer Service Week. Materials None Directions This activity can be used over the…Full content with purchase

 

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Quarrelsome Coworkers

  By Puzzles

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Materials:Quarrelsome Coworkers sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:The impact of friction in the workplace can be devastating to the reps involved, to coworkers, and to customers. Left unresolved, tensions can lead to lost productivity, staff disengagement, and a culture of negativity.The Quarrelsome Coworkers puzzle shows the wrong way to handle this type…Full content with purchase

 

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