Customer Service Week Resources

Activities • Bulletins • Celebration Stories and Ideas • Printables • Puzzles • 

Eye Relaxers


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Description Each day your staff interacts with customers, coworkers, and supervisors. Each of these interactions is a potential source of stress. This easy to teach activity will give reps a useful stress reduction exercise that they can use at any time. This activity was adapted from The Big Book of Stress Relief Games Book. Materials…Full content with purchase

 

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Clear Communication


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Description This fun activity demonstrates the importance of clear communication and some of the pitfalls when instructions are ambiguous. This activity was adapted from The Customer Service Activity Book. Materials A jacket or sweater which buttons up the front Directions Ask the group to form a circle around you. You should be wearing the jacket.…Full content with purchase

 

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City Scramble (Remote Ready)


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Materials: City Scramble sheets for each team member.A Customer Service Week Two-in-One Pen to use. Notes: This challenging puzzle calls on a basic knowledge of geography and the ability to see patterns where many would not. The last question on the puzzle sheet asks participants to create their own challenge. Gather these and share them with your…Full content with purchase

 

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Keep Your Distance


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Materials: Keep Your Distance sheets for each team member.A Customer Service Week Two-in-One Pen to use. Notes: This timely visual puzzle asks reps to help customers maintain a safe distance from each other. Reward everyone who completes the puzzle with a small prize and enter them in a grand prize drawing. Puzzles/Solutions: Keep Your Distance sheets. Keep Your…Full content with purchase

 

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Teammates Logic (Remote ready)


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Materials Teammates Logic sheets A Customer Service Week Two-in-One Pen to use. Notes: This is a classic logic puzzle set in a customer service environment. The goal is to use the clues and basic logic skills to solve the puzzle and resolve each customer’s issue or concern.Ask reps to return their completed puzzles. Reward everyone who completes…Full content with purchase

 

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Angry Customers Logic (Remote ready)


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Materials: Angry Customer Logic sheets for each team member.A Customer Service Week Two-in-One Pen to use. Notes: This is a classic logic puzzle set in a customer service environment. The goal is to use the clues and basic logic skills to solve the puzzle and resolve each customer’s issue or concern. Reward everyone who completes the puzzle with…Full content with purchase

 

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Name Game (Remote ready)


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Materials:Name Game sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this puzzle, reps are asked to discover customers' names based only on their initials. Fortunately, all of the customers are famous people and there are no wrong answers. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Name Game sheets.There…Full content with purchase

 

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Upside Down Calculator (Remote ready)


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Materials:Upside Down Calculator sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Reps on your team are probably using their calculators all day. With this puzzle, they'll find a challenging new use for this tried and true business tool. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Upside Down Calculator sheets.There…Full content with purchase

 

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